Cancellations & Refunds

Quick Summary

• Refunds are available within 2 days (48 hours) of initial purchase
• You can cancel your subscription anytime with no penalties
• Refund processing takes 6–8 banking days to reflect in your account
• Pro features remain active until the end of your billing period after cancellation
• No partial refunds for mid-cycle cancellations

1. Policy Overview

At EdenVatika, we want you to be completely satisfied with your Pro subscription. This policy explains your rights and options regarding subscription cancellations and refund requests.

We offer a flexible cancellation policy and a limited refund window to ensure you can try our Pro features with confidence. By subscribing to EdenVatika Pro, you agree to the terms outlined in this policy.

This policy applies to all subscription plans (monthly and yearly) purchased through our platform via PayPal.

2. Refund Eligibility

2-Day Refund Window

You are eligible for a full refund if you request it within 2 days (48 hours) of your initial subscription purchase.

Eligible for Refund:

First-time subscription purchases within 2 days
Accidental or duplicate charges (within 2 days)
Technical issues preventing service access (verified by our team)
Service not functioning as described (within 2 days)

Requirements:

Request must be submitted within 2 days of purchase
Valid reason for the refund request
Original payment method must still be active
Account must not have violated our Terms of Service

3. Subscription Cancellation

You can cancel your subscription at any time without penalty. Cancellation can be done through:

EdenVatika Dashboard

Go to Manage Subscription and click "Cancel Subscription"

PayPal Account

Manage your subscription directly through PayPal's website

Important: When you cancel, you retain access to Pro features until the end of your current billing period. No refund is provided for the remaining days of the current period.

What Happens After Cancellation:

Your subscription will not renew at the end of the current billing cycle
You'll keep Pro access until your paid period ends
Your account automatically reverts to the Basic (free) plan
All your data remains safe and accessible on the Basic plan
You can resubscribe at any time

4. How to Request a Refund

If you're within the 2-day refund window, follow these steps:

Contact Support

Email hello@edenvatika.com with the subject line "Refund Request"

Provide Details

Include your account email, subscription date, and reason for the refund

Review Process

Our team will review your request within 1–2 business days

Receive Confirmation

You'll receive an email confirming approval or denial with explanation

Refund Issued

If approved, the refund will be processed to your original payment method

5. Refund Processing Time

6–8 Banking Days

Average refund processing time after approval

Timeline:

1–2 Business Days: Request review and approval by our team
2–3 Business Days: Refund processing through PayPal
3–5 Business Days: Funds reflect in your bank account (varies by bank)

If you haven't received your refund within 10 banking days, please contact us.

6. Non-Refundable Situations

The following situations are not eligible for refunds:

Requests After 2-Day Window

Refund requests submitted more than 2 days after purchase

Mid-Cycle Cancellations

Cancelling in the middle of a billing period (you retain access until period ends)

Renewal Charges

Automatic renewal charges, unless a technical error prevented cancellation

Account Violations

Subscriptions terminated due to Terms of Service violations

Change of Mind After Window

Deciding you no longer want the service after the 2-day window

Partial Period Refunds

No pro-rated refunds for unused portions of billing periods

7. Payment Method & Currency

All EdenVatika Pro subscriptions are processed through PayPal. All refunds are returned to your original payment method (card, bank account, or PayPal balance).

All prices are displayed in USD ($)
Refunds are issued in the same currency as the original payment
We are not responsible for foreign exchange rate fluctuations between purchase and refund

8. Special Circumstances & Exceptions

We may consider refund requests outside the standard 2-day window in the following exceptional cases:

Technical Issues

Service outages or bugs that prevented normal use of Pro features

Duplicate Charges

If you were accidentally charged twice, we'll refund the duplicate regardless of timing

Billing Errors

If an error on our end caused the wrong amount to be charged

Failed Cancellation

If you attempted to cancel before renewal but were charged due to a technical issue

9. Chargebacks and Disputes

We strongly encourage you to contact us directly before initiating a chargeback with your bank or card issuer.

Chargeback Consequences

Filing a chargeback instead of contacting us may result in immediate account suspension, loss of access to your garden data, permanent ban from EdenVatika services, or legal action to recover chargeback fees.

Please contact us at hello@edenvatika.com first — most disputes can be resolved quickly and fairly through direct communication.

10. Contact Us

For questions about cancellations, refunds, or billing:

Email: hello@edenvatika.com

Website: edenvatika.com

Address: Alpa Temps, Vindwashni Street, Kadamkuan, Patna, Bihar 800003

We aim to respond to all billing inquiries within 1–2 business days.

Quick Reference

Refund Window

2 days (48 hours) from purchase

Processing Time

6–8 banking days

Cancellation

Anytime, no penalty

Support

hello@edenvatika.com